A digital receipt will be sent to your email immediately after purchase. You can also find it anytime by logging into your account and navigating to "Order History." If you need a physical copy or an invoice for customs purposes, just email us and we'll send one over within 24 hours.

We offer a 30-day return policy on all rugs in original condition. Simply contact our team to initiate a return—we'll provide a prepaid return shipping label and full refund instructions. Once we receive the rug, your refund is processed within 5 business days. Please note that custom or special-order rugs are non-returnable unless defective.

Because each rug is hand-knotted and truly unique, we generally cannot restock the same piece. However, if a rug you love shows as sold out, contact us directly—we may be able to source a similar design from the same weaving region, or notify you when a new piece from that collection becomes available.

We ship worldwide to most countries via trusted international carriers (DHL, FedEx). Shipping costs and delivery times vary by destination—you can calculate them at checkout before purchasing. We also offer free insured shipping on orders over $500 to select regions. For specific questions about shipping to your country, feel free to reach out to our team.